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Certabo Software on Catalina doesn't work

Hi,

first a "hello" to the forum. Yesterday I got my new Angel White Board. Thank you for the fast delivery and the friendly chat during the order process. The board looks really great and all seems to work. I installed the board in Windows without any problem. Also my Android Smartphone works great (Chess for Android and CertabOdroid as well).

But usually I use Mac OS with Catalina and I'm not able to get the Software running.

The driver installation seems to work. But if I want to start the software I get one error after the other.

First my Mac calls me, the app ist "from an unidentified developer" and the start is blocked. When this problem was solved and the I start the batch, I get always errors "permission denied".

I'm running as an administrator and the terminal app has all permissions in the security preferences.

My last try makes the batch run, but then also permissions are denied.

Here is the last run in the terminal:

 

2020-05-01 12:45:03,036:utils:Searching for port...

2020-05-01 12:45:03,040:utils:Trying /dev/cu.SOC

2020-05-01 12:45:03,348:utils:Port is found! - /dev/cu.SOC

2020-05-01 12:45:03,349:run:GUI: Board listen port: 3102, gui listen port: 3103

2020-05-01 12:45:03,350:run:1366

2020-05-01 12:45:03,350:run:Calling ['./usbtool', '--port', '/dev/cu.SOC']

Traceback (most recent call last):

  File "run.py", line 162, in <module>

  File "subprocess.py", line 394, in __init__

  File "subprocess.py", line 1047, in _execute_child

OSError: [Errno 13] Permission denied

[20201] Failed to execute script run

 

Thank you for help

Tobias

Hello Tobias

Welcome to the forum and glad you like the board! Yes for most recent Catalina it was needed to make some modification in the module and fixing.

We have just re-uploaded on the new website the most recent 3.3 release which is compatible with Catalina too. Please download from download page or here https://www.certabo.com/wp-content/uploads/2020/05/Certabo_Mac3.3%2Bdrivers.zip unzip in a dir go in terminal and ./run   shall launch the software.

Let us know if all runs ok.

All the best

Pietro

 

Hi Pietro,

thank you for the fast reply. Unfortunately I see the same problem in the Version 3.3.

If I start ./run. I get "permission denied", than I gave permission via "chmod +x run". Now the run-batch starts but nearly every file which should be opened in the script is denied and I get error, that e.g.

draw.cpython-37m-darwin.so is "from an unidentified developer"

I changed terminal from "zsh" back to "bash", but same problem

Hello Tobias

ok two things  can you check in privacy and security under general if the application is blocked and eventually allow it? All application open like our shall be formally allowed.

Or can you give permission to all directory, with chmod -R +x directory-name or  chmod -R 755 directory-name where the directory name is the folder wher you have the software. Eventually ping me via email can help remotely.

All the best

Pietro

Quote from Pietro on May 1, 2020, 4:14 pm

Hello Tobias

ok two things  can you check in privacy and security under general if the application is blocked and eventually allow it? All application open like our shall be formally allowed.

Or can you give permission to all directory, with chmod -R +x directory-name or  chmod -R 755 directory-name where the directory name is the folder wher you have the software. Eventually ping me via email can help remotely.

All the best

Pietro

Alternatively you can just make  chmod +x usbtool  changing the permission to that file too and then relaunch it shall start the GUI

Pietro

Pietro,
thank you so much for your help. Now it works. But every file during the startup was first blocked an I had to allow it in the security preferences. Don´t know why, but now the software is running. And now I will have much fun with my "angel".
Thank you very much again, great service.