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no login in chess.com with Certabo Online (Chrome)

Hi,

today I got a problem with the login to chess.com in Certabo Online with Chrome. Since yesterday all worked fine.

If I start the Online Software (6.0) and choose chess.com, the Chrome Browser starts, the automatic login appears, but then a short notification from Cloudflare appears and the chess.com interface starts. But I am NOT logged in. I can play as guest but if I try to login, I come to a control site of "Cloudflare" where I have to verify as a human clicking on different symbols (busses, boats etc.). But it doesn't work. I continuously come back to this button.

Lichts and chess24 both work fine. If I start Chrome directly without the Online Software I also can login without any problem.

Any ideas ?

 

Thank you

Tobias

 

 

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Hi Tobias

I see yes our software is passing automatically the credentials to the login recentely we have seen chrome is asking for double check like captcha  to avoid probably automatic software trying to access many times, but you should be able to log manually. While you see the page loading can you try click on stop loading and after reload again?

I see you are using Mac right? On Mac it can be eventually keychain of password need to be cleared sometime they mess up. Please try using firefox it has much less hassle than chrome.

Let me know eventually will investigate to fix.

All the best and take care

Pietro

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tobias

Hi Pietro,

thank you for the hint. Seems to work. Great.

And no, I changed for chess back to Windows cause most chess software and engines run only under Windows, not on the Mac 🙂

For all other things of course I use further my beloved Mac 😉

Yesterday I tried Firefox, but didn't get it to run. Perhaps I make any mistake with the gecko driver. I downloaded the latest driver and copied it in the installation directory. But I got the message "permission denied". I will have a look, if I get it run.

 

 

edit 2.12.21:

ah, got it:

main.exe wants administrator rights 😉

now Firefox works, thank you

Hi Tobias

Great yes for firefox right click, run as admin 😉

All the best

Pietro

Hi Pietro!

Today i also have problem i can´t play on chess.com from windows, login as guest and when try manually only cloudflare try over and over to login i have try alot of times, online chess 4 and 6 and same problem. Any good suggestion?

And when i play from raspberry i cant see my time so tonight i loose on time because my 7 inch screen cant show my own time even with 30% resolution and i have math on next move  "Lough" 🙂 Any good suggestion for that?

Hi Kim

It is safety check from chrome asking to double check manually, if does not overcome the cloudfare page click on reload button of the internet page button up left corner of browser normally.

To show the time on bottom you can resize the window of the game area only (not the browser window) go with mouse or finger close to right bottom corner of the board a double arrow will appear see attached picture and resize (make bit smaller and the clock will come out from banner area)

Let us know all the best

Pietro

 

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Pietro,

since I use Firefox I wonder if its possible to set Firefox as default and also the option "Flip board when playing in black" ?

Hi Tobias

Well the setting of firefox as default can be done but probably the best would be just to remember last selection and run always that until you change. We shall release 7.0 soon so may add this.

Flip board when playing as black can be done similarly just remind the last setting done and as well for BT.

Will check if can add to next release

Pietro

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tobias
Quote from Pietro on January 6, 2022, 9:50 pm

Hi Kim

It is safety check from chrome asking to double check manually, if does not overcome the cloudfare page click on reload button of the internet page button up left corner of browser normally.

To show the time on bottom you can resize the window of the game area only (not the browser window) go with mouse or finger close to right bottom corner of the board a double arrow will appear see attached picture and resize (make bit smaller and the clock will come out from banner area)

Let us know all the best

Pietro

 

As allways best support! Thanks Pietro it works like a charm now!